Last updated: July 2025 — Effective immediately
At Opioids Pharmacy Store, customer satisfaction is our highest priority. We stand behind the quality of every product we ship and the reliability of our delivery service. This refund and return policy sets out clearly when and how you can request a refund, replacement, or reship, and what our obligations are to you as a customer.
By placing an order on opioidspharmacy.store, you agree to the terms of this policy. Please read it carefully before purchasing.
We offer a 30-day satisfaction guarantee on every order. If your order arrives damaged, significantly different from what was described, or does not arrive at all within the expected timeframe, we will make it right — either with a replacement shipment or a full refund, at our discretion based on the circumstances.
If your tracking shows no movement for more than 10 business days (domestic) or 21 business days (international) after dispatch, and the parcel has not been delivered, you are eligible for a full reship or refund. Contact us with your order number and tracking reference, and we will open an investigation with the courier immediately.
In the event that your package is seized or detained by customs authorities, we will offer a one-time complimentary reship at no additional cost. To qualify, you must:
We cannot issue refunds for customs seizures as we have fulfilled our shipping obligations, however we will always reship at our expense on the first occurrence.
If your order arrives visibly damaged, tampered with, or the product is not as described, photograph the package and contents immediately upon opening. Send us the images via our contact page within 7 days of delivery and we will arrange a replacement at no charge.
In the unlikely event that you receive the wrong medication (wrong product, wrong strength, or wrong quantity), contact us within 7 days with your order details and photos. We will dispatch the correct item immediately at no charge and arrange return of the incorrect item if required.
If your order is significantly delayed beyond our published estimates and no customs or courier reason can be identified, you may request either a reship or a partial refund of shipping fees. This is assessed on a case-by-case basis.
The following situations are not eligible for refunds or replacements:
All refund requests are reviewed manually by our support team. We aim to resolve every issue fairly and quickly. Approved refunds are processed within 3–7 business days and returned to your original payment method.
Once a refund is approved, the processing time depends on your payment method:
Due to the nature of pharmaceutical products, we do not accept physical returns of opened medication for safety and regulatory reasons. All quality and delivery issues are resolved via reship or refund as described above. Do not return products without explicit written authorisation from our support team.
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute. In the vast majority of cases, we can resolve issues quickly and to your satisfaction. Chargebacks initiated without contacting us first may result in your account being flagged and future orders declined.
For any refund, reship, or delivery question, please use our contact form. We are committed to making every purchase a positive experience. Thank you for trusting Opioids Pharmacy Store.